Return Goods Authorization (RGA) Form

Please be advised that this form does not constitute a credit. A final credit will be issued upon approval of the terms below:

RGA Terms:

  • We have a 30 day return policy on products EXCEPT for Transformers, Wires, Amplifiers, Batteries, Cables, Tools, Access Control Media / Cards, and Software. These items are non-returnable items.
  • The product must be returned complete with all original items, manuals, packing materials, and cartons, and in its original new condition.
  • A restocking fee might apply, depending on the reason of the return.
  • We have a "No Lemon" policy. If a product requires more than 1 repair by our technicians, we will provide a free replacement.
  • You must notify us about shipping defects within 1 business day after receiving the product.
  • Fill out the form below before returning your product to receive your RGA (Return Goods Authorization) number.
  • Once you have received your RGA number via e-mail, please write the RGA number on the packaging box. Please do not write anything on the original packaging.
  • Please note we do not pay for shipping a return to our warehouse, nor reimburse for shipping costs; however, if the product is sent back for repair or replacement, we will cover the shipping cost when we send it back to you.
  • Items returned to us without an RGA# will not be accepted.

Please enter the following information below as accurately as possible:

Reason for Returning:
I am returning my order because it: (* Required Fields)

Did not work for my needs - Choose the options below this section if the purchased item did not work for your needs, and you would like to return the item for store credit or monetary refund. Please note that all items returned for either store credit or refund will be subject to a 20% re-stocking fee of the unit price.

For the Mobicam 70001 and Nutone Wireless IMA-110WH-2: If you return these items within 7 days after receipt of purchase, we will waive the restocking fee.

We do not refund shipping costs.

What type of refund would you like to receive?
Return for Store Credit
Return for Refund

Needs Repair - Choose this option if you are returning an item for Repair. If the purchased item is under warranty by the time of its arrival at our office, there will be no charge for the repair. However, if the purchased item is out of warranty, you will be contacted to approve all the repair charges. We will cover all shipping expenses during the repair process, except for the shipping cost of the initial return to our store.

I Need to Send my Item Back for Repair

Please Provide a brief description of the Problem:

Needs to be Replaced - Choose this option if you would like to receive a replacement for either a Defective Item or Wrong Model. Please note that you must request a replacement within seven days of receiving an item. We will ship your replacement as soon as we receive the defective item or wrong model at our office

Which type of replacement would you like?
Same Item Replacement - This replacement will be the same item you requested on your original order.
Item Exchange
Enter the New Model Number here:
Note: If any price differences occur, you will be contacted to either submit payment or receive a refund.

Product Information:

Please enter your 7-Digit Invoice Number:
* Please Enter Your Invoice Number. Invoice is 7 Digits, with the starting digits 104####Invalid Invoice Number. Invoice is 7 Digits, with the starting digits 104#### Invoice is 7 Digits, with the starting digits 104#### Invoice is 7 Digits, with the starting digits 104#### Invoice is 7 Digits, with the starting digits 104####
Note: You invoice number is the 7-digit number of your invoice printout which came with your delivered product. If you cannot find your invoice #, please call us at (800) 447-0387 for assistance.

Please Enter the Approximate Date when you Received your Order Shipment?
* Year: Month: Day:
Note: Order Date must match our records. The Order Date is located at the upper right hand portion of your e-mail receipt.

Customer Information:
  * Required Field
First Name: * Enter Your First Name.
Last Name: * Enter Your First Last Name.
Street Address: * Enter Your Address.
City: * Enter Your City.
State: *
Zip Code: * Enter Your Zip Code.
Contact Phone Number: * Enter Your Phone #.
Email Address: * Enter Your E-mail.Invalid E-mail.
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